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Welcome

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Thank you for visiting. On these pages you can see the arc of my professional life on client projects, at my keyboard, with partners around the world, and at conferences and courses.

I spend my working life talking, consulting, thinking, presenting, and writing about the analysis, innovation, improvement, and management of business processes., i.e. about the sustained high performance of organizations.

I help small and large organizations to understand the potential, and realize the practical benefits, of process thinking and management.

My work has taken me to many places, to a wide variety of different organization types and national cultures. I have delivered BPM courses, run workshops, chaired conferences, and completed consulting assignments around the world: Australia, Bahrain, Belgium, Jordan, Nigeria, Netherlands, Saudi Arabia, South Africa, South Korea, Switzerland, New Zealand, United Arab Emirates, UK, and the USA.

I write extensively about process-based management. I am a regular columnist at BPTrends and the Business Rules Journal, author of Practical Process (2013), co-author of Establishing the Office of Business Process Management (2011), and I contributed the chapter Business Process Standardization in The International Handbook on BPM (2010, 2015). With Paul Harmon, I edited Questioning BPM? (2016). My iconic book, Reimagining Management, was published in early 2017, and in the same year, Process Precepts involved a global team discussing the process of management.

What I mainly do is help clients to discover, document, and improve how they create, accumulate, and deliver value to their customers and other stakeholders. We remove complexity. We take away roadblocks to success. We make management work better.

More information about how we do all of that is now just a click away.

Thanks for your interest. I’d be delighted to discuss the possibilities with you. Use the phone numbers below or contact me via my contact page.