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Services

I help you to get the circles turning through a wide range of services tailored to meet your requirements. Of course, all my services are about creating a process-aware environment based on sound understanding and solid commitment, and then starting and sustaining, effective process-based management.  

A key objective in all my consulting work is to ensure that, beyond my initial involvement, my clients are empowered to continue and enhance process management and improvement with only minimal external support. 

Process architecture discovery: 

create the hierarchical value pathways from strategy to execution; name the coherent sets of processes that create, accumulate, and deliver value

Process measurement implementation: 

discover process KPIs and measurement methods across the process architecture; review ongoing measurement credibility

Process governance setup: 

design, implementation, and refinement of the processes and mindsets required for effective process governance; ongoing mentoring of process owners

Process improvement projects: 

facilitate process improvement projects using the SprintPIP method; develop client capability to support continuous improvement

Executive briefings: 

tailored presentations and facilitated discussions with executives and senior managers to present and debate the ideas of process-based management

Process-based management training: 

wide range of courses on process-based management topics, ranging from half- to two-day events; bespoke curriculum development also available

Office of BPM setup: 

design, implement, and operate the processes required for a viable process support center of excellence; mentor and support center staff

BPM maturity assessment: 

baseline and regular surveys and analysis of BPM maturity across the 7Enablers, and co-creation of an ongoing development roadmap
Read the BPM Maturity paper here

Conference presentations and workshops: 

frequent presentation of papers, workshops, and tutorials at the key international BPM conferences; also, at internal corporate events

Process-based management coaching and mentoring: 

regular calls or face-to-face meetings to discuss emergent issues, answer questions, offer guidance, and update plans.

These are the basic building blocks. Let’s talk about how these, and other components, need to come together to address your opportunities and challenges. Contact me on the numbers below, or via my contact page.